Shipping Policy

At Aqua Mart, we believe that fast, reliable, and secure delivery is just as important as the quality of our products. Our goal is to make sure every order reaches your doorstep safely, quickly, and in perfect condition — no matter where you are.

To ensure full transparency, we’ve created this comprehensive Shipping Policy to help you understand how we process, ship, and deliver your orders.

Whether you live in a major city or a small town, Aqua Mart is committed to providing you with a smooth, stress-free shopping and delivery experience.

1. Order Processing Time

Once your order is successfully placed and payment is confirmed, our fulfillment process begins immediately.

• Processing Time: Orders are typically processed within 1 to 3 business days.

• Orders placed on weekends or public holidays will begin processing on the next working day.

• During peak seasons, such as sales events, holidays, or special promotions, processing times may take a little longer due to high order volumes.

After your order has been packed and dispatched, you’ll receive a shipping confirmation email containing your order details, courier information, and tracking number.

We take great care during this stage to ensure every product is safely packed and ready for a smooth journey to your home.

2. Delivery Timeline

We partner with trusted and reputable courier services to ensure fast, safe, and reliable delivery across all regions. Delivery times vary depending on your location:

• Major Cities: 2–4 business days after dispatch

• Suburban or Rural Areas: 4–7 business days after dispatch

Please note: These delivery timelines are estimates and not guaranteed.
Unexpected circumstances such as weather disruptions, courier delays, or regional restrictions may cause slight variations in delivery time.

If you experience any unusual delay, please contact us at 📧 aquarod00@gmail.com, and we will coordinate with our courier partners to resolve the issue promptly.

3. Shipping Charges

At Aqua Mart, we strive to keep our shipping rates affordable and transparent.

• Standard Shipping Fee: A flat or variable fee may apply depending on your order value, location, or product type.

• Free Shipping Offers: We frequently run promotions where free shipping is available on orders above a specific amount. These offers will be clearly mentioned on our website or during checkout.

• Express Delivery (if available): Some areas may qualify for faster delivery at an additional cost.

Please note: Shipping fees, if applicable, are non-refundable unless the delay or issue is directly caused by Aqua Mart or our courier partners.

4. Delivery Areas

We currently deliver to all major cities, towns, and rural areas across Pakistan through our network of reliable courier services.

If your address falls in an unserviceable or remote location, our team will contact you to arrange:

• Delivery to an alternate address, or

• A full refund if delivery is not possible.

We are constantly working to expand our delivery network and plan to introduce international shipping in the future. Stay tuned for updates!

5. Tracking Your Order

Once your order has been shipped, we’ll send you a tracking number and courier link via email or SMS. This allows you to monitor your parcel’s journey from our warehouse to your doorstep in real time.

• Tracking information usually becomes active within 24 hours of dispatch.

• If you haven’t received a tracking number after 3 business days, please reach out to us at 📧 aquarod00@gmail.com, and we’ll assist you right away.

You can also log in to your Aqua Mart account to view your order and delivery status.

6. Failed Delivery Attempts

If the courier is unable to deliver your package due to reasons such as an incorrect address, unavailability, or refusal to accept the parcel, the following will occur:

• The courier will typically make two delivery attempts.

• If both attempts fail, the parcel will be returned to our warehouse.

• You may request re-delivery, but additional shipping charges may apply.

To avoid any delays or missed deliveries, please ensure:

• Your shipping address and contact number are entered correctly at checkout.

• Someone is available at the address to receive the parcel during delivery hours.

7. Damaged, Lost, or Missing Parcels

At Aqua Mart, we handle every order with care and partner with reliable couriers to prevent loss or damage. However, if something goes wrong, we’re here to help.

If your order arrives damaged:

• Take clear photos or videos of the damaged packaging and product.

• Contact us within 24 hours of delivery at aquarod00@gmail.com.

If an item is missing from your package:

• Email us within 48 hours of receiving your order, mentioning your order number and the missing item details.

If your parcel appears to be lost in transit:

• We will immediately reach out to the courier service to investigate.

• If the parcel cannot be located, we will offer you a replacement or a full refund, depending on your preference and product availability.

Your satisfaction is our top priority — we’ll ensure you’re never left without a resolution.

8. Change of Shipping Address

If you entered an incorrect shipping address or need to change it:

• Contact us at 📧 aquarod00@gmail.com within 6 hours of placing your order.

• Once your order has been dispatched, we may not be able to modify the address.

In certain cases, if the order hasn’t yet been handed over to the courier, we may be able to assist — but we cannot guarantee address changes after processing has begun.

9. Undelivered or Returned Parcels

If a parcel is returned to us due to failed delivery attempts or incorrect address, the following options are available:

• Re-delivery: We can reship the order after receiving the returned parcel, with additional shipping charges.

• Refund: A refund (excluding original shipping fees) can be issued once we receive the returned product in its original condition.

10. Delays Beyond Our Control

While we always aim to deliver your order as quickly as possible, certain events may cause unavoidable delays, such as:

• Natural disasters or extreme weather

• Political unrest or strikes

• National holidays or courier disruptions

• Pandemic-related restrictions

In such cases, Aqua Mart will make every reasonable effort to keep you informed and expedite delivery once normal operations resume.

11. Contact for Shipping Issues

We’re committed to making your shopping experience smooth and stress-free. If you face any problems with shipping, tracking, or delivery, don’t hesitate to contact our dedicated support team.

📧 Email: aquarod00@gmail.com
🕒 Support Hours: Monday – Saturday, 10:00 AM to 6:00 PM

We aim to respond to all shipping-related queries within 24–48 business hours.

12. Our Commitment

At Aqua Mart, we value your trust, time, and satisfaction. From order confirmation to doorstep delivery, our shipping process is designed for speed, safety, and transparency.

We continuously work with our logistics partners to improve delivery timelines, provide accurate tracking, and ensure your products arrive in perfect condition — every time you shop with us.

Thank you for choosing Aqua Mart — your reliable partner for quality products and dependable delivery.

📧 For any shipping assistance: aquarod00@gmail.com