Privacy Policy

At Aqua Mart, your privacy and trust are of the highest importance to us. This Privacy Policy describes in detail how we collect, use, disclose, protect, and manage your personal data when you visit our website, shop with us, or communicate with our team.

By using our website, placing an order, or interacting with our services, you consent to the practices described in this Privacy Policy. If you do not agree with our terms, please stop using our website or services immediately.

We are committed to being open and transparent about how your information is handled and to maintaining compliance with all relevant privacy regulations.

1. Information We Collect

To ensure a seamless shopping experience and provide reliable services, Aqua Mart collects several categories of data based on how you use our platform. We only gather information necessary for legitimate business purposes.

1.1 Personal Information

When you interact with us directly—such as creating an account, subscribing to newsletters, or placing an order—we may collect:

Full legal name (first and last)
Email address (e.g., aquarod00@gmail.com)
Mobile or contact number
Billing and shipping addresses
Payment details (processed securely through third-party payment gateways)
Order history and transaction details

We do not store sensitive payment data (like complete credit card numbers) on our servers. Payments are securely processed through trusted, PCI-compliant payment partners.

1.2 Technical and Analytical Data

When you visit our website, certain data is automatically collected by cookies, web beacons, or other tracking technologies, including:

IP address and device identifiers
Browser type, version, and operating system
Time zone, language settings, and geographic location (city or country)
Date and time of visits
Pages viewed, time spent, and referral URLs

This information helps us understand how users interact with our website so we can improve performance, security, and user experience.

1.3 Communication Data

If you reach out to us via email at aquarod00@gmail.com, live chat, or social media platforms, we may collect and store communication data such as:

Your email address or username
The content of your messages or inquiries
Attachments you send
Feedback, testimonials, or reviews

This allows us to resolve issues efficiently, offer better customer service, and maintain a record for quality control.

1.4 Optional Information

Sometimes we may request optional information like product preferences, interests, or demographic details to personalize your shopping experience. Providing such data is completely voluntary.

2. How We Use Your Information

We value your privacy and only use your personal information for purposes that are fair, transparent, and lawful. Here’s how your data helps us serve you better:

2.1 Order Processing and Fulfillment

To process, confirm, and ship your orders.
To provide digital invoices, receipts, or order confirmations.
To notify you of shipping status, delivery updates, and order tracking.

2.2 Customer Support

To respond to inquiries, requests, or complaints.
To assist with refunds, replacements, or return processes.
To offer technical assistance or product guidance.

2.3 Account Creation and Management

To securely register your user account and manage login credentials.
To store your order history, wishlist, and saved addresses.
To personalize your dashboard and purchase experience.

2.4 Marketing and Communication

To send promotional emails, discounts, or special offers (only with your consent).
To share newsletters, new product alerts, or seasonal sales announcements.
You can unsubscribe anytime using the “unsubscribe” link in our emails or by contacting us at aquarod00@gmail.com.

2.5 Analytics and Improvement

To study user behavior and improve our website’s design, usability, and content.
To identify popular products and improve stock availability.
To measure marketing effectiveness and campaign performance.

2.6 Legal and Security Purposes

To detect and prevent fraud, unauthorized transactions, or security breaches.
To comply with applicable laws, regulations, or legal processes.
To enforce our Terms and Conditions and protect Aqua Mart’s intellectual property.

3. Sharing Your Data

We understand your data is personal, and we never sell, rent, or trade it for profit. However, to operate effectively, we may share limited information with:

3.1 Service Providers

Payment Processors: To securely handle payments and refunds.
Courier & Delivery Partners: To ship your orders to the correct address.
IT & Hosting Providers: To maintain and secure our website infrastructure.
Marketing Platforms: For sending promotional emails or managing campaigns (only with your consent).

3.2 Legal and Regulatory Authorities

If required by law, court order, or legal process, we may share your data with government or law enforcement agencies for purposes such as fraud detection or tax compliance.

3.3 Business Transfers

In case of a merger, acquisition, or restructuring, customer data may be part of transferred assets. You will be notified in advance if your data is affected by such changes.

All third-party partners are bound by confidentiality agreements and comply with data protection standards equivalent to ours.

4. Data Protection and Security

We employ a combination of physical, technical, and organizational measures to protect your personal data, including:

SSL Encryption (HTTPS): Ensures data transmitted between you and our website remains confidential.
Secure Payment Gateways: We use verified payment processors to safeguard financial information.
Regular System Audits: We continuously monitor and update our systems against vulnerabilities.
Employee Confidentiality: Access to your data is restricted to authorized staff under strict confidentiality obligations.

Despite these efforts, no online platform is completely risk-free. We encourage customers to use strong passwords, log out after shopping, and never share login details.

5. Cookies and Tracking Technologies

Cookies help us deliver a faster, smoother, and more customized browsing experience.

5.1 Types of Cookies We Use

Essential Cookies: Necessary for site operation (e.g., login sessions, cart saving).
Performance Cookies: Help analyze how users interact with the site.
Functional Cookies: Remember preferences like language and region.
Advertising Cookies: Display relevant ads and offers based on your interests.

5.2 Managing Cookies

You can control or delete cookies in your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Your Rights as a Customer

You have several rights regarding your personal information. Depending on your location, these may include the right to:

Access: Request a copy of the personal data we hold about you.
Rectify: Correct inaccurate or incomplete information.
Erase: Request deletion of data no longer needed.
Restrict Processing: Limit how your data is used.
Object: Opt out of direct marketing or profiling.
Withdraw Consent: Revoke previously given consent for marketing.

To exercise any of these rights, please email us at aquarod00@gmail.com with your full name, order ID (if applicable), and your request details. We will verify your identity before processing your request to protect your data from unauthorized access.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions and fulfill orders.
Provide customer support or resolve disputes.
Meet legal, tax, or accounting requirements.

After the retention period ends, your data will be securely deleted, anonymized, or archived depending on the situation.

8. Children’s Privacy

Aqua Mart does not knowingly collect or solicit information from children under the age of 13. If we discover that we’ve inadvertently collected personal information from a minor, we will delete it immediately.
If you believe a child has provided data to us, please contact aquarod00@gmail.com so we can take corrective action.

9. Third-Party Links and External Sites

Our website may include links to external websites, advertisements, or social media pages.
Please note that these third-party sites operate independently of Aqua Mart and are governed by their own privacy policies.
We encourage you to review those policies before providing personal information to them. Aqua Mart is not responsible for any loss, misuse, or breach of data from external websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes in our business practices
Updates to data protection laws
New technology or website features

Whenever changes occur, we will update the “Last Updated” date at the top of this page. In case of significant changes, we will also notify you via email or a website notice.

11. Contact Us

We are always available to address any privacy concerns or questions.

📧 Email: aquarod00@gmail.com
🏪 Store Name: Aqua Mart
🌐 Website: [Your website link here]

If you wish to make a privacy-related request, lodge a complaint, or learn more about our data handling practices, please contact us at the email address above.

Our Commitment

Aqua Mart is built on trust, transparency, and respect for your privacy. We promise to continue improving our systems and practices to ensure your personal information is handled with the care and security it deserves.