Refund & Return Policy

At Aqua Mart, customer satisfaction is at the core of everything we do. We take immense pride in providing high-quality products and a dependable shopping experience for every customer. However, we understand that sometimes your purchase might not go as planned — an item might arrive damaged, differ from your expectations, or simply not be the right fit.

That’s why we’ve established a transparent, fair, and customer-first Refund & Return Policy to ensure your concerns are resolved smoothly, efficiently, and respectfully.

Please read this policy carefully before requesting a return, replacement, or refund.

1. Return Eligibility

To be eligible for a return or replacement, your item must meet all of the following conditions:

The product must be unused, unwashed, and unworn, and in the same condition as received.
The item must be returned in its original packaging, including all accessories, tags, labels, manuals, or promotional items that came with it.
Your return request must be initiated within 7 calendar days of receiving the product.
You must provide proof of purchase, such as your order confirmation email, order number, or payment receipt.
Items must not show any signs of damage, stains, scratches, or tampering caused after delivery.

Aqua Mart reserves the right to decline a return or refund if the product fails to meet these criteria.

If your return request is denied, the item will be shipped back to you at your expense.

2. Non-Returnable Items

Certain products are non-returnable or non-refundable for safety, hygiene, or practical reasons. These include but are not limited to:

Personal care and hygiene items (e.g., creams, soaps, cosmetics, body washes, or toothbrushes)
Perishable goods (e.g., food items, beverages, or consumables)
Custom-made, engraved, or personalized products
Items marked “Final Sale,” “Non-Returnable,” or part of clearance promotions
Gift cards, vouchers, or digital credits
Opened or tampered packaging

If you’re unsure whether your item qualifies for a return, please contact us before initiating the process at 📧 aquarod00@gmail.com.

3. Return Process

We’ve designed a simple, step-by-step return process to make things easy for you:

Step 1: Contact Us

Email us at aquarod00@gmail.com within 7 days of receiving your order.
Include the following details in your message:

Your full name and order number
The product name and reason for return
Photos or videos showing the issue (if applicable)

Step 2: Approval & Instructions

Our customer service team will review your request within 1–3 business days and provide you with:

A return authorization confirmation
The return address and packaging instructions

Please do not send items back without approval — unauthorized returns may be rejected and returned at your expense.

Step 3: Ship the Product Back

Carefully pack the item in its original box or equivalent secure packaging.
Include a note with your name, order number, and return reason.
Ship the package using a trackable courier service.
The customer is responsible for return shipping costs, unless the return is due to a damaged or incorrect item sent by us.

Step 4: Inspection & Confirmation

Once we receive your item, it will go through a quality inspection to verify condition and eligibility.
After inspection, we’ll notify you by email about the approval or rejection of your refund or replacement request.

4. Refund Policy

If your return is approved after inspection, your refund will be processed promptly.

Refund Method:

Refunds will be issued to the original payment method used during checkout (credit/debit card, UPI, wallet, etc.).
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit after verifying your details.

Processing Time:

Please allow 7–10 business days for your refund to reflect in your account.
Processing time may vary based on your bank, payment provider, or card issuer.

Refund Coverage:

Refunds are issued only for the cost of the returned product.
Shipping, delivery, or handling fees are non-refundable unless the return is a result of our error (e.g., wrong or damaged product).

If your refund is delayed beyond the mentioned period, please contact us at aquarod00@gmail.com and we’ll assist immediately.

5. Exchanges

Aqua Mart currently does not offer direct product exchanges.

If you wish to receive a different size, variant, or product, please:

Return the original item (if eligible).
Once the refund is processed, place a new order for the desired item.

This ensures that inventory is tracked properly and that you receive a fresh, verified product.

6. Damaged, Defective, or Incorrect Items

We take extreme care when packing and shipping your order, but errors can occasionally occur.

If you receive:

A damaged or broken item
An incorrect product or variant
A defective or non-functional item

Please contact us at aquarod00@gmail.com within 48 hours of delivery with:

Your order number
Photos or videos showing the issue
A brief description of the problem

After verification, we will promptly arrange one of the following, at no extra cost to you:

A replacement for the same product
A full refund if the item is no longer available
A store credit for future purchases

If damage is due to courier mishandling, we will assist in raising a claim with the logistics partner on your behalf.

7. Order Cancellations

Before Shipment:

You may cancel your order within 6 hours of placing it — provided it hasn’t already been processed or shipped.

To request cancellation, email aquarod00@gmail.com immediately with your order number and reason for cancellation.

After Shipment:

Once your order has been dispatched, it cannot be cancelled. You may, however, initiate a return request after receiving it (if eligible).

If cancellation is approved before shipment, your refund will be processed within 5–7 business days.

8. Late or Missing Refunds

If you haven’t received your refund after the expected timeframe:

Recheck your bank or wallet account.
Contact your payment provider or bank — sometimes it may take extra time before a refund is posted.
If you’ve done all this and still haven’t received your refund, email us at aquarod00@gmail.com with your refund confirmation, and we’ll assist right away.

9. Return Shipping Responsibility

Unless otherwise specified:

The customer bears the return shipping costs for voluntary returns (e.g., change of mind).
Aqua Mart will cover shipping charges only in cases where the product is defective, damaged, or incorrect.
We recommend using a reliable and trackable courier service for all returns, as we are not responsible for lost or undelivered packages.

10. Customer Support & Assistance

Our support team is always ready to guide you through every step of your refund or return process.

If you have questions about:

Return eligibility
Refund timelines
Order cancellations
Damaged or missing items

Reach out anytime at:
📧 Email: aquarod00@gmail.com
🕒 Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM

We aim to respond to all queries within 24–48 business hours.

11. Important Notes

Returns sent without prior approval will not be accepted.
Products showing signs of wear, washing, or physical alteration will not qualify for a refund or replacement.
Aqua Mart reserves the right to modify, limit, or deny returns in cases of excessive or suspicious return activity.
This policy applies only to purchases made directly from Aqua Mart’s official channels (website, authorized stores, or verified online platforms).

12. Our Promise

At Aqua Mart, we believe in building long-term trust with our customers through honesty, reliability, and fairness. Every return or refund request is handled with genuine care and respect for your experience.

We appreciate your understanding and cooperation as we strive to deliver a shopping experience that’s as refreshing and reliable as the products we sell.

For any further queries, feel free to contact us at:
📧 aquarod00@gmail.com
🌐 Aqua Mart – Quality You Can Trust, Service You Deserve.